Reviews

What our customers are saying

Kayleigh Chering Avatar
Kayleigh C.
18 Jan 2023
Been using Joe for years and he’s fantastic. Nothings ever too much trouble and he is a pleasure to deal with. Wouldn’t ever use anyone else again.
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Maxcine Davidson Avatar
Maxcine D.
05 Sep 2024
Sam and Rachael made the process so easy. They were there for any questions or concerns we had, responded quickly and made the whole journey alot less stressful. I could not recommend Mortgage HQ enough! If I could give more stars I would.
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Luke Davis Avatar
Luke D.
04 Apr 2024
Sam was fantastic throughout, he was always available any time to answer our questions. Being first time buyers it was all new for us but Sam made it all simple to understand and had a lot of patience. Our overall process wasn’t straightforward having to change lenders on a couple of occasions but again, Sam made it much easier for us by outlining all of our options and providing us with the best advice possible. In the end we got a rate we’re really happy with and will definitely be using Mortgage HQ again! Also big shout out to Rachael who was a massive help as well!
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Mhairi Bartlett Avatar
Mhairi B.
06 Mar 2026
Sam and Rachel have been absolutely amazing! Our house selling/buying process was not easy but they were brilliant throughout, they answered all sorts of questions we had and went above and beyond to make sure we got our home!
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Suzanne Byrne Avatar
Suzanne B.
07 May 2026
I can not thank the team at Mortgage HQ enough for their help, dedication and constant support through finding me a mortgage.My application was not so straight forward and the team, especially Sam went above and beyond for me.I am now officially a home owner and can no thank Mortgage HQ enough! Highest of recommendations will use any time I need assistant with my mortgage!
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Alastair Adams Avatar
Alastair A.
01 Nov 2023
Despite an incredibly protracted moving period (approaching 2 years for varying reasons!) – Joe was an absolute rock, always there to provide advice & guidance – and with a level of patience that I don’t think many would possess. He is a gem of an adviser, always happy to spend time to explain some of the more complicated details, even throughout what was a very stressful period over the last year or so in terms of interest rate hikes and the general economic climate.If you’re looking for someone to help you buy your first (or second, or third) house who is trustworthy, reliable, friendly and above all – just genuinely human – I couldn’t recommend Joe & Mortgage HQ any more. Don’t hesitate!
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Ellie Mead Avatar
Ellie M.
01 Jul 2026
Joe Bartlett and Rachael Muirden provided excellent communication and customer service throughout. Using WhatsApp made it straightforward to ask questions and get quick answers whenever we needed to.Joe was responsive and helpful from the beginning. We had quite a few specific requirements and a less straightforward route to buying, but he handled everything efficiently and secured us a good deal. His knowledge of the process was particularly useful.Rachael was also responsive and polite, and gave amazing customer service.We would recommend them to others, especially if your situation isn’t completely standard, and we would 100% use them again.
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Alice Soyinka Avatar
Alice S.
09 Mar 2026
Very professional and diligent service, thanks Sam and Racheal. Will definitely be using them again!
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Leonie Lawes Avatar
Leonie L.
06 Mar 2026
We wouldn’t have had so smooth a first-time buying experience without Joe and Rachel, we can thank or recommend them enough!
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