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Privacy Policy

Privacy Policy

Mortgage HQ Limited is committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, share and protect your information.

Who we are

Mortgage HQ Limited is an Appointed Representative of New Leaf Distribution Ltd, which is authorised and regulated by the Financial Conduct Authority.

  • Company Name: Mortgage HQ Limited
  • Company Registration Number: 14475807
  • Registered Address: 1 Weston Park Road, Plymouth, PL3 4NS
  • Email: info@mortgage-hq.co.uk
  • Phone: 01752 916096

The data we collect

We may collect and process personal data including:

  • Full name, address and contact details
  • Employment and income information
  • ID documents and proof of address
  • Bank statements, credit reports and financial details
  • Health or lifestyle information (for protection advice)
  • Records of meetings, emails, or calls

This information helps us assess your circumstances and provide appropriate financial advice.

How we collect data

We collect data when:

  • You fill out our forms or provide documents
  • You communicate with us by phone, email or in person
  • We carry out credit or identity checks with third parties
  • You interact with our website (including through cookies if enabled)

Why we collect your data

We use your personal data to:

  • Provide mortgage and protection advice
  • Submit applications to lenders and insurers
  • Comply with regulatory and legal obligations
  • Maintain accurate business records
  • Communicate with you throughout the advice process
  • Send relevant updates or marketing communications (if opted in)

We only collect information necessary for our services and keep it secure and confidential.

Legal basis for processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to provide the services you request
  • Legal obligation – to comply with regulatory requirements
  • Consent – for marketing communications or special categories of data
  • Legitimate interest – to improve our service and prevent fraud

Who we share your data with

Your data may be shared with:

  • Lenders and insurers
  • Credit reference and fraud prevention agencies
  • Our network, New Leaf Distribution Ltd
  • Professional service providers (e.g. IT, compliance)
  • Regulatory authorities (e.g. FCA, FOS) if required

We do not sell your data or share it for unrelated purposes.

Data retention

We retain client data for up to six years from the end of our relationship, or longer if required by regulation or law. After this period, data is securely deleted or anonymised.

Marketing

If you have opted in, we may send you relevant updates or offers by email. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold on you
  • Request correction of inaccurate or outdated information
  • Request erasure of your data in certain circumstances
  • Object to or restrict processing
  • Withdraw consent where applicable
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact our Data Privacy Team at info@mortgage-hq.co.uk.

Cookies

Our website may use cookies to improve user experience and analyse traffic. You can manage your cookie preferences through your browser settings. For more details, contact us directly.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact us

Mortgage HQ Limited

1 Weston Park Road, Plymouth, PL3 4NS

Email: info@mortgage-hq.co.uk

Phone: 01752 916096

Complaints Procedure

As an Appointed Representative of New Leaf Distribution Limited, we aim to provide a high standard of service. If you are unhappy with any aspect of our service, please let us know.

How to make a complaint

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

Address: Financial Ombudsman Service Exchange Tower London E14 9SR

Website: www.financial-ombudsman.org.uk

Phone: 0800 023 4567